Customer Path Optimization & Service Personalization  

PROBLEM

A retailer with a multi-level retail store lacks visibility of preferred customers and can’t provide them with the appropriate level of personalized service and maximize their in-store experience, resulting in lower customer satisfaction and missed revenue opportunities.

 

SOLUTION

Using it’s in-app and non-app customer tracking technology, OnSeen’s Routing and Messaging/Notifications/Alerts Modules help the retailer optimize its premium customer flows through its stores and to reroute its preferred customers to shorter, more efficient checkout lines or past product locations of the customer’s preferred items or special offers.

 

BENEFITS

Personalized Service, Increased Revenue per Visit, Associate Efficiency
  • In-store tracking of app and non-app customers so preferred customers can be directed to the shortest checkout registers to minimize their wait times
  • Intelligent, personalized, in-store routing of app customers that takes them past merchandise or special offers that match their preferences or purchase history
  • Opportunity for app customers to request personalized assistance from a sales associate via the retailer app
  • Detailed Analytics help to model store traffic patterns, identify bottlenecks, and capitalize on in-store shopping trends

IF YOU WANT TO GET AHEAD OF THE GAME… GET TYPING

Contact us to learn how you can integrate our location-driven collaboration technology into your existing app to improve the ROI, efficiency and effectiveness of your mobile teams and resources.

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