is a Healthcare-as-a-Service (“HaaS”) solution for hospital-directed, in-home healthcare operations and associated workflows.
PROBLEM
The Problem
More and more of pre and post procedure/surgery preparation and rehabilitation is occurring at the Patient’s residence. The in-home activities and tasks are inherently remote and disconnected from hospital staff and resources, presenting many unique challenges. Specifically, in-home healthcare provision is faced with:
- Manual, paper-based workflows and administrative processes
- No real-time connectivity between the Patient, Hospital Care Team and In-home Caregivers
- Patient and Caregiver activity and task assignment and scheduling are difficult
- Lots of administrative errors and workflow inefficiencies in current processes
The Solution
The LiveCare HaaS Solution manages the end-to-end, hospital-directed, in-home healthcare process and associated workflows.
The LiveCare Solution seamlessly connects all parties involved in the home healthcare process through an integrated set of modules, including:
- Care Team Admin Console and Dashboard
- In-Home Caregiver App
- Patient Portal
These configurable modules are tightly integrated to efficiently and effectively manage the in-residence administrative workflows and consumer, supply, and medical device transport process from beginning to end.
The Result
The results generated by the LiveCare HaaS Solution are transformative for in-home healthcare service delivery. LiveCare drives better patient outcomes, improves hospital efficiency and improves both the hospital’s top and bottom lines.
SOLUTION
LiveCare Benefits
Hospital
- Better Patient outcomes, fewer canceled surgeries/procedures and reduced in-hospital follow ups
- Increased productivity for both in-home caregivers and hospital-based care teams
- Lower admin expense for in-home care service delivery
- Increased utilization of staff assigned to in-home cases
- Increased patient participation and control of their healthcare delivery
In-Home Caregivers
- Ability to review upcoming schedule and appointments through their mobile device
- Elimination of manual, paper-based activities and tasks
- Accelerated admin processing and reduced errors resulting in better performance
- Delivery of better service and more satisfying experience for Patients
- Less post-appointment hardcopy paperwork to fill out and submit
Patient Care Team
- Intelligent, efficient assignment and scheduling of in-home care activities and tasks to Patients and Caregivers
- Continual 360 degree visibility of Patient condition and care delivery status
- Auto-notifications received when specific Patient KPIs depart from acceptable thresholds
- Fewer canceled surgeries/procedures and reduced in-hospital follow up procedures
Patients
- More convenient to receive care in the comfort of their home
- Better home care outcomes and a more positive experience
- Expanded participation in and control of their home-based healthcare
- Improved visibility to upcoming Caregiver appointments, activities and tasks
- Enhanced communications and collaboration with their hospital-based care team
Care Team Admin Console and Dashboard
- Used by the members of the in-hospital Care Team with access based on User roles
Capabilities of the Admin Console include:
- Efficient creation of Patient Care Plan by configuring pre-established care templates (e.g. vitals monitoring, physical therapy, nutrition, etc)
- Access to Patient Aperture which is a dashboard of critical Patient information, including physical status, vitals, alerts/notifications, healthcare providers, recent procedures, etc
- Automated scheduling and assignment of in-home care resources, activities and tasks to Patients and in-home Caregivers
- Monitoring and review of in-home Caregiver and Patient activities, schedules, tasks and associated e-Forms.
- Receipt of notifications and alerts when Patient KPIs exceed established thresholds
In-Home Caregiver App
- Used by in-home Caregivers with access based on User roles and Patient assignments
Capabilities of the Caregiver App include:
- Receipt and acceptance of Caregiver assigned tasks and activities
- Access to directions to their scheduled appointments through integration with their default navigation app on their device
- Review dates, times, locations and details of their scheduled appointments, activities and tasks
- Electronic recording of activity and task status, form data fields and upload of supporting documents through their mobile device
- Automated visit verification (“EVV”) with recording of date, time and location of arrival at and departure from appointment
Patient Portal
- Used by Patients with access to their own Care Plan and associated documents
Capabilities of the Patient Portal include:
- Access to their personal Home Page where they can view their next assigned task, check their messages, review their assigned tasks for the day and update their user profile
- Review a schedule of their assigned tasks and examine the details
- Access and fill in all forms associated for their assigned tasks
- Receive reminder notifications of upcoming tasks and alerts when a task has not been completed at a specified time