For The Developmental Disabilities Community

Transforming Service Delivery to Individuals with Development Disabilities

PROBLEM

The Caregivers at Providers to the Developmental Disabilities Community are some of the most committed, caring, hardworking people you will ever meet.

Unfortunately, Developmental Disabilities Providers often lack the requisite technology to connect all of the disconnected parties and efficiently deal with the numerous forms, financial transactions and reporting requirements inherent in their worlds. The result is a lot of inefficient, paper-based, manual processes, high admin costs, numerous admin errors and significant fraud exposure. And worst of all, individual and family dissatisfaction and ultimately Provider switching.

Solution

LiveCare is a transformative technology solution for service providers to the developmental disabilities’ community. LiveCare seamlessly connects DD Consumers, Caregivers, Provider Management, Drivers and Guardians in real-time and automates several core Provider processes and workflows including:

  1. Consumer Financial Ledger Management
  2. Consumer and Caregiver Transportation Management
  3. Consumer Experience Management and Reporting
  4. Caregiver Task and Activity Management

BENEFITS

LiveCare improves the Consumer experience and independence with:

  •  Automated, paperless management and control of Consumers’ financial accounts managed by Caregivers
  • Enhanced Consumer mobility to get to work, appointments, and outside activities through optimized transportation management
  • Multi-media documentation to effectively memorialize Consumer experiences and share with participants and their family members
  • More accountable and timely service provision by in-home caregiver

LiveCare Increases the efficiency and ROI of Provider operations through:

  • Reduced administrative errors and time related to the recording, management and reconciliation of Consumer financial accounts (typical reduction of 15 – 35 percent)  
  • Improved vehicle utilization through intelligent driver and vehicle scheduling and route optimization (typical increase of 10 – 25 percent) 
  • Automated process to document and memorialize Consumer outings and activities for regulatory reporting and sharing with family members 
  • Increased accountability and efficiency of in-residence caregiver service provision.

Consumer Financial Ledger Module

The Consumer Financial Ledger Module allows Providers to manage the financial ledgers for Consumer petty cash, gift card and food stamp accounts in a real-time, paperless and cost-effective manner by:

  • Streamlining inefficient and expensive admin processes
  • Reducing opportunity for administrative errors and fraud
  • Providing real-time account visibility to managers, family and guardians
  • Specifically, the Consumer Financial Ledger Management Module delivers the following functionality:
  • Online documentation and recording of all deposits, withdrawals, purchases and redeposits for Consumer financial accounts
  • Auto-identification of discrepancies and errors through virtual desk audits and notifications to designated management
  • Automated monthly account reconciliation process

Transportation Management Module

The Transportation Management Module allows Providers to responsively and cost-effectively manage the transport of Consumers and Caregivers to outside appointments, activities, events and work by:

  • Improving timeliness and efficiency of dispatching operations
  • Auto-generating the most optimal routes through the LiveCare Optimizer
  • Optimizing vehicle and driver scheduling and assignment
Specifically, the Transportation Management Module supports the following capabilities:

  • Caregiver submission of trip requests for transportation of Consumer and Caregivers
  • Optimized scheduling, dispatching and routing of Drivers and vehicles that transport the Consumers 
  • Real-time visibility to the status of Consumer trips and Driver routess

Consumer Experience Module

The Consumer Experience Module facilitates the efficient, accurate and multimedia documentation of Consumer experiences by:

  • Automating the capture of the participants, location, date and time of Consumer experiences
  • Supporting photo and video documentation of experiences
  • Automating the creation of reports for oversight agencies and families
Specifically, the Experience Module delivers the following functionality:

  • Easy creation by Caregivers of Experience Reports for each Consumer outing and activity
  • Auto-capture of date, time, location, description, attendees and other details for each Experience
  • Upload photos and videos with captions to the Experience Report

Activity & Task Management Module

The Activity & Task Management enables Provider admin or management staff to assign, monitor and manage tasks and activities of in-residence Caregivers by:

  • Managing remote and mobile resources with smart Optimizer
  • Improving quality and timeliness of in-home care delivery
  • Significantly increasing Caregiver productivity

Specifically, the Transportation Management Module supports the following capabilities:

  • Assignment, scheduling, dispatching and monitoring of Consumer and Caregiver tasks and appointments
  • 360 degree management visibility to the status of assigned tasks and appointments
  • Real-time monitoring of staff, activities, sites and tasks through map and list views 

Custom Options? Any other Questions?

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