for In-Home Healthcare Providers
LiveCare is an end-to-end management solution for in-home healthcare providers
PROBLEM
Manual-Intensive In-Residence Healthcare and Administrative Processes.
No real-time connectivity between the Provider’s home office staff and in-home providers and consumers.
Inefficient transportation processes to get Consumers to and from out-of-home appointments .
Major compliance exposure with government regulators.
The LiveCare Solution Manages the End-To-End, In-Home Healthcare Workflow and Related Financial Account Management Processes.
The LiveCare Solution seamlessly connects all parties involved in the home healthcare and out-of-home transport process through an integrated set of modules, including:
- Provider Admin Console and Dashboard
- In-Home Provider App
- Consumer/Guardian Portal
These configurable modules are tightly integrated to efficiently and effectively manage the in-residence administrative workflows and consumer transport process from beginning to end.
The Result
Increased in-home and home office productivity, lower admin and transport expense, increased staff and vehicle utilization, improved regulatory compliance and increased Consumer satisfaction.
SOLUTION
BENEFITS
Home Office Management
- Increase productivity of In-Home Service Provider Staff.
- Reduce consumer financial account errors and monthly account reconciliation time.
- Increase vehicle and driver utilization.
Consumer, Guardians
- Receive better service from their home healthcare provider.
- Better visibility into process and account balances.
- Reduced account errors and easier record keeping.
In-Home Service Providers
- Improve in-home processes through mobile automation.
- Accelerate admin processing and reduce errors resulting in better performance.
- Enhance their service quality to consumers.
Driver
- Provide access to their schedule through their mobile device.
- Reduce mileage and transit times of Consumer trips.
- Maximize the number of trips they can service each day.
Provider Admin Console and Dashboard
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- Used by residential service and operations management with access based on User roles
- Assign activities and tasks to In-Home Providers and other participating Field Staff
- Set Consumer spending caps and discretionary spending limits
- Review and monitor consumer account ledgers, receipts, signatures and related items
- Review and perform desk audits on financial transaction entries
- Monitor staff, activities, sites and tasks through map and list views
- Review task and activity details and attachments
- Send notifications and alerts to field staff based on established triggers and thresholds
- Monitor and review strategic KPIs and metrics and download operational reports
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In-Home Provider App
- Used by In-Home Service Providers an access based on User roles and Consumer assignment.
- Review and accept assigned tasks and activities.
- Review Task Schedule details and locations of their scheduled assignments.
- Update Task Status by swiping task status action buttons.
- Manage Petty Cash Ledger and log each Consumer transaction (deposits, withdrawals).
- Capture and submit Deposit and Withdrawal Tickets, Expense Receipts, Pay Stubs, Checks and Bills by taking picture of ticket or receipt.
- Reconcile and store the Consumer financial packet in an e-format.
- Schedule and view trips for their Consumers.
- Receive notifications regarding ETA for pick ups and upcoming trips.
- Real-time tracking of Driver/Vehicle ETA and Location.
Consumer, Guardian Portal
- View transaction logs and reports with time stamps.
- Capture and upload Deposit and Withdrawal Tickets, and Expense Receipts by taking picture.
- Submit Trip Request.
- View Scheduled Trips for their Consumer.
- Receive Reminder Notifications regarding upcoming TSRs.
- Real-time tracking of Driver/Vehicle ETA and Location.