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Pacesetter Claims Service partners with OnSeen and HOVER to Revolutionize the Claims Adjustment Process in the New COVID-19 Economy

Pacesetter’s New LiveClaims Solution Virtually Connects P&C Insurers, Policyholders, 3rd Party Claims Adjusters, and Insurance Agents to Enhance the Policyholder Experience, Lower Loss Adjustment Expense (LAE) and Minimize On-site Contact

OnSeen, Inc
Apr 15, 2020, 08:07 ET

COLUMBUS, Ohio, April 15, 2020 /PRNewswire/ — Pacesetter Claims Service,OnSeen, Inc. and HOVER announced today the launch of the LiveClaims Solution that will become the foundation of Pacesetter’s new and streamlined field adjustment workflow. LiveClaims virtually connects all parties involved in the claim adjustment workflow in real-time through an affordable, easy-to-use, mobile-web platform. LiveClaims enhances the policyholder experience by providing a personalized portal for each policyholder where they can: (1) monitor the status and details of their claim, (2) view a detailed HOVER property data package, which is auto-generated from pictures taken from the adjuster’s phone, (3) track the adjuster’s location and arrival time when they are en route for the scheduled adjustment appointment; (4) receive automatic claims status notifications throughout the adjustment process, and (5) participate and assist with their claims process by uploading photos, notes and related docs.

“Our claims adjustment process, prior to OnSeen and HOVER, involved several disconnected systems, did not effectively embrace the policyholder and was inefficient,” said Bill Brassfield, CEO of Pacesetter. “LiveClaims allows us to virtually connect our field adjusters, desk adjusters, policyholders and insurance clients to create a better experience, minimize the need for face-to-face contact during COVID-19 distancing, increase operational efficiency and reduce the cost of our adjustment process.”

Through an API and open architecture, LiveClaims enables Pacesetter to integrate the various processes and systems involved in the claims adjustment process and seamlessly connect all of the tools involved in the process. The LiveClaims Admin console: (1) auto-assigns claims to desk and field adjusters based on qualifications, availability and proximity, (2) provides a real-time view of the status of every claim and field adjuster throughout the adjustment process, (3) delivers a dashboard of strategic service, performance and financial KPIs. The LiveClaims Adjuster App provides: (1) notifications to the field adjuster regarding claims assignment and appointment reminders, (2) a schedule of upcoming appointments, (3) a robust property inspection report that dynamically and efficiently directs the adjuster through the claims data gathering process, and (4) the ability to update the claim adjustment status in real time.

“We are thrilled to be selected by Pacesetter to streamline their claims adjustment workflow and improve the policyholder experience by leveraging HOVER’s and OnSeen’s technologies,” said Mike Lanese, CEO at OnSeen. “LiveClaims is the perfect platform and foundation to allow Pacesetter to virtually connect all of the involved parties and deliver a superior, less stressful experience for policyholders while maintaining appropriate distancing in these challenging times.”

“The integration of HOVER’s technology with OnSeen’s mobile claims adjustment software represents a revolutionary new solution for the P&C insurance industry to transform the previously manual and inefficient claims adjustment process,” said Kevin Reilley, Executive VP at HOVER. “The integrated LiveClaims/HOVER solution increases the accuracy of claim estimates, lowers the cost of the adjustment process, increases claim processing throughput, and increases policyholder satisfaction.”

About Pacesetter Claims Services:
Pacesetter Claims Service has been a leading provider of catastrophic and daily property claims adjusting services since 1997. The success of our business has been developed by understanding and satisfying our clients one claim at a time. Our fundamental values stabilize the foundation of our organization. We value long-term partnerships with adjusters, insurance carriers, and other industry networks. Our roots in this industry have allowed us to build an experienced, trusted and reliable claims operation. Top insurance companies around the nation recognize Pacesetter Claims Service as a leader in the independent adjusting field. They depend on our expert team of managers and adjusters to handle their needs.

About OnSeen:
Founded in Columbus, Ohio, in 2017, OnSeen, Inc provides mobile workforce management software for the insurance, healthcare and government markets. The OnSeen family of services, including LiveClaims, LiveCare and LiveGov are focused on helping organizations manage their remote people, places, and things. OnSeen is a veteran-friendly company.

About HOVER:
HOVER transforms smartphone photos of any property into interactive 3D models, providing accurate measurements, estimates and design capabilities. HOVER’s technology allows insurance carriers to reduce cycle times and improve policyholder satisfaction. By building the world’s most comprehensive physical property data set, HOVER is disrupting both the claims and home improvement industries.