OnSeen’s goal is to elevate the standard and dependability of Provider services, while empowering Individuals with I/DD through access to easy-to-use, mobile technology that delivers increased independence, self-direction, and community inclusion. OnSeen serves the Ohio I/DD Community and launched its LiveCare Provider Operations Modules approximately 7 years ago and now serves dozens of Providers and more than 3,000 Individuals across the State of Ohio.
The LiveCare Operations Modules have delivered significant benefits to Providers, including improved service delivery, reduced errors, UIs and MUIs, and increased Direct Support Professional (DSP) productivity, administrative accuracy, and significant cost savings.
The LiveCare Ops Modules include 5 functional modules that each automate and streamline cumbersome, costly, paper-based administrative and operational processes for Providers:
- Personal Funds Management – Enables Providers to manage the financial ledgers for Individuals’ financial accounts in a real-time, paperless, and cost-effective manner.
- Transportation Management – Allows Providers to automate and responsively manage the transport of Individuals to outside appointments, activities, events, and work.
- Scheduling & Appointment Management – Enables Providers to assign, monitor and manage tasks and activities of in-residence DSPs/Caregivers.
- Electronic Visit Verification – Automates the visit verification process for Provider staff by validating and documenting visit arrival/departure dates/times and locations.
- Billing Module – Automates the billing process for all Provider transportation, supports and services, resulting in accelerated payment cycles, and improved billing accuracy and efficiency.
The LiveCare Provider Search Module, launched last year, allows Individuals and Families, working with their SSAs, to search for and be matched with Providers based on their suitability, availability and proximity. The Provider Search Module is already live (or scheduled to go live) in more than 40 Counties with over 3,000 Provider listings claimed.
The CommunityBuilder Module (the “CB Module”) is the next module that is being added to the LiveCare Marketplace (the “Marketplace”). As state Medicaid systems evolve toward more person-centered, outcomes-driven, service models, community engagement and inclusion become policy imperatives—but not yet an operational reality. Most I/DD technology platforms focus on eligibility, compliance, transportation, and/or billing, while leaving the question of what Individuals actually do in their communities largely unaddressed. CommunityBuilder fills that gap. It gives Providers and Counties a way to structure, deliver, and track community engagement with the same rigor and outcome documentation they expect from their clinical or administrative services.
With the addition of the CB Module, the Marketplace supports the entire spectrum of critical processes from Individual-Provider matching/selection to service delivery/documentation to community engagement/experiences. The CB Module adds a critical dimension to the Marketplace: the ability to connect Individuals not only with caregivers, but also with community experience and inclusion opportunities.
The CB Module targets the connections and experiences that foster independence and self-direction and promote community inclusion. These experiences—visiting a museum, volunteering at a shelter, working at a job—are central to personal enrichment and development. The CB Module integrates them into the Marketplace platform, ensuring they are accessible, supported, and documented in a way that aligns with the CMS HCBS Final Rule and DODD’s strategic roadmap. In doing so, the CB Module supports individual choice, autonomy, and access to community life for all participating Individuals.
The CommunityBuilder Module acts as an intelligent matching and coordination engine between Individuals and the communities they live in. It integrates with all components of the LiveCare Marketplace to ensure experiences are:
- Intelligently matched to individual profiles based on interest, availability, proximity, and suitability
- Scheduled within the existing Provider caregiver, service and transportation ecosystems
- Supported by trained Provider staff using mobile tools and intelligent eForms
- Documented in real time and converted into compliant billing files for submission to DODD
The CB Module standardizes the discovery, coordination, and documentation of community-based experiences, creating operational efficiency for Providers and quality, measurable outcomes for Individuals.
Phase 1 of the Project is focused on intelligently matching Individuals to quality, relevant experiences or engagement opportunities. To accomplish this, the CB Module integrates with relevant databases and e-boards and then applies intelligent, AI-powered matching of Individuals’ profiles and their specific job/activity/event/education search criteria with suitable, available, and proximate engagement options based on the profiles of those opportunities. Several sources of experiences, job boards and other databases have already been identified and integration methodologies defined.
In Phase 2 of the Project after Individuals have searched for and selected their desired experiences, they (or their caregivers or SSAs) can schedule their selected activities. The activity details (name, description, date, time, location, duration, etc) are automatically uploaded to the Consumer and/or Caregiver apps.
In Phase 3, the Individual, caregiver or SSA can also arrange the transportation for the Individual to/from the activity through a robust LiveCare transportation management suite. And while at the event, both Individuals and accompanying caregivers can document the experiences through their mobile apps by uploading pictures, videos and captions to the Individual’s Experience Report. The experience name, description, location and other details are also uploaded to the Reports from their activities’ schedule. Finally, all transportation pick-up, drop-off time, location, rider and mileage details are auto-captured and uploaded to the Experience Report, as well. After the activity is completed and the Experience Report generated, the CB Module can then generate and submit the requisite transportation and services billing files needed by Providers for payment.
CommunityBuilder is designed to provide useful functionality and deliver value to all stakeholders participating in the community engagement process, including Individuals and their authorized family members, Provider management and caregiver staff, County DD Board management and staff, and Experience Partner management and staff. The chart below highlights the major CB Module functionality provided to each of these stakeholders.
The CB Module redefines how community engagement and inclusion are delivered, managed and documented across Ohio’s I/DD system. It treats community experiences and inclusion not as an optional supplement to care, but as a core part of the Individual’s journey and one that can be managed with the same precision and accountability as clinical or administrative services. Specifically, the CB Module:
- Enables more intentional, goal-aligned, engagement and participation planning,
- Reduces Provider administrative burden to manage the process by automating scheduling, outcome documentation, and billing file creation,
- Advances state-level priorities around person-centered care, self-direction, equity, and inclusion,
- Establishes a scalable model that could be adapted to other Medicaid waiver populations.
CommunityBuilder completes the functional vision of the LiveCare Marketplace by adding community engagement and inclusion (the CB Module) to Provider search/selection (LiveCare Provider Search Module) and Provider service/support management (LiveCare Operational Modules). It enables Individuals to actively participate and engage with their communities with the same logistical coordination, workforce support, and documentation rigor applied to other traditional Medicaid-funded services. The CB Module ensures that community inclusion is no longer just aspirational but rather both actionable and accountable. For Individuals and Families, it provides visibility to relevant experience opportunities, access to those opportunities, and outcome rating and assessment. For Providers and County Boards, it offers administrative efficiency, outcome measurement, continual improvement, audit readiness, and perhaps most importantly, strategic alignment with DODD and CMS priorities.